Problems Making a Phone Call Using a Cisco VOIP Router
From Asterisk Australia
Q. What can I do if I'm having problems making a phone call?
If you are unable to make a phone call it is most likely that the phone is not properly connected to the Phone port of the router. To verify the settings needed for your VOIP connection, follow the directions below.</p>
Go through this checklist until your problem is solved:
- Connecting Devices Together
- Power Cycling
- Ensuring the Network has an Active Internet Connection
- Verifying Account Information and Confirm that the Phone Line is Registered with Vonage
Connecting Devices Together
Step 1:</strong>
The Phone1 port allows you to connect the router to your telephone (or fax machine) using an RJ-11 telephone cable (not included). This port is for your primary Vonage line. </p><p><strong>Note:</strong> Phone2, If you have a second Vonage line, the Phone2 port allows you to connect the router to your second telephone (or fax machine) using an RJ-11 telephone cable (not included).</p><p><strong>Step 2:</strong>
Check if the corresponding LEDs on the router are lit.</p><p><strong>Step 3:</strong>
After checking the LEDs on the router, perform a power cycle. For instructions, follow the steps below. </p></blockquote><p><strong>Power Cycling</strong> </p><p><strong>Step 1:</strong>
Disconnect the RJ-11 telephone cable that connects the router and telephone. </p><p><strong>Step 2:</strong>
Reconnect the RJ-11 telephone cable to the router. </p><p><strong>Step 3:</strong>
After power cycling the router, ensure the network has an active Internet connection. For instructions, follow the steps below. </p></blockquote><p><strong>Ensuring the Network has an Active Internet Connection</strong> </p><p>After ensuring that you have an active Internet connection with your network, try accessing the Internet and check if the router's Internet LED is lit. If you do not have a connection, power off your network devices, including the router and cable/DSL modem. Wait for 30 seconds and power on the cable/DSL modem first then power on the router and other network devices. After ensuring the network has an active Internet connection, verify your account information and confirm that the phone line is registered. For instructions, follow the steps below. </p><p><strong>Verifying Account Information and Confirm that the Phone Line is Registered with Vonage</strong> </p><p>The phone number, status of this Internet phone line, and other registration details are displayed on the router's Registration Status. If it is not registered, then you should register it with Vonage. For instructions, click <a href="../../../../en/US/products/ps10024/products_qanda_item09186a0080a35662.shtml">here</a>.</p><p>