Configure your IVR
From Asterisk Australia
Configure your IVR
Contents |
Overview
An IVR is an Interactive Voice Response, basically the press 1 sales, press 2 for support, press 3 for accounts. This ensure calls are routed to the correct person and your customer gets the best possible service.
Plan your IVR
Plan your Trixbox IVR on paper first. Plan the call flow and scripts.
Inbound Call
1. Sales 2. Support 3. Acccounts 4. Open Hours (Script 1)
(Dave, John) (Dave, Bill) (Jen, Jane) Play Open Hours (Script 2)
Return to the start.
Script 1.
Thankyou for calling Trixbox Co. For Sales, please press 1, For support press 2 for accounts press 3, to hear our open hours, please press 4. Hold the line to be connected to an operator.
Script 2. Trixbox Co. is open 9am to 5pm Monday to Friday and 10:00am - 5:00pm Saturdays. Thankyou for calling.
Configure Trixbox IVR
- Log in to your Trixbox PBX admin interface.
- Select PBX Settings.
Create the System Recordings Screenshots
- Select System Recordings. - We will need to record the prompts first.
- Enter your nearest extension number, we will use this phone to make the recordings.
- Dial *77 you will hear a beep and need to record. Don't worry you can keep going until it is correct.
- Once you are happy with the recording, Enter a Name and click Save.
- Repeat until all your recordings are completed.
Create Ring Groups
You will most likely have your IVR go to groups of people. Simply create a ring group with all these people in it.
- Select "Ring Groups" on the left.
- Add a ring group, enter the Name, strategy and extensions. (Hold CTRL to select more than 1)
- Click Submit Changes.
Build The IVR Options Screenshots===
- Select IVR from the left Menu
- Click Add IVR (on the right)
- In Name, Enter the IVR Name eg. Welcome
- Announcement, Select the message you want to play when people call.